Admittedly, our company maintains an average customer response time of 45 minutes, which is a very efficient customer and event management program. For this reason, the human resources and external partners of 24/7 PRC (Personalized Road Care) are selected and trained appropriately by the company so that during their work it can be harmonized with the following:
Our company 24/7 PRC (Personalized Road Care) is committed to providing high quality services, adapted to the latest market requirements. The realization of this goal is achieved with the coordinated efforts of the Management and the executives of the company:
The responsibility for formulating the quality policy, as well as the administrative control of its implementation, belongs to the responsibilities of the General Manager of 24/7 PRC (Personalized Road Care).
The human resources and external partners of 24/7 PRC (Personalized Road Care) are selected with strict criteria, in order to fully meet the high standards set by our company. At the same time, it is part of the company’s policy to invest in the ongoing education and training of its associates, regarding the modern procedures of providing roadside assistance services.
The training materials and training programs, which have been developed by the company in collaboration with internationally recognized scientists and experts, are the basis on which the training of the 24/7 PRC (Personalized Road Care) workforce is based. The training of the staff is carried out by specialized / certified trainers, graduates, with many years of professional experience in the field of roadside assistance services and is designed for the purpose of our trained staff:
The training is divided into two phases: the first concerns the theoretical training, while the second includes practical training in the workplace, emphasizing the specific subjects, the specific tasks of each employee, the special needs of each position and the specialized needs of the client. At regular intervals, our trainers perform knowledge maintenance training and learn new methods of control and action, while they are constantly monitored and evaluated in their workplace.
Our company 24/7 PRC (Personalized Road Care) ensures that it is constantly updated technologically and makes use of new technological means in the roadside assistance services it provides. In this way, in combination with the continuous training of its workforce, the continuous improvement of its services and the satisfaction of the needs of its customers is achieved.
Our company 24/7 PRC (Personalized Road Care) having excellently trained executives, but also external specialist partners:
Following the above method, 24/7 PRC (Personalized Road Care) aims to meet the needs of its customers quantitatively, temporally and qualitatively, as its customers are the first priority for the company. By maintaining a consistent and effective customer management strategy, 24/7 PRC (Personalized Road Care) provides solutions maximizing the well-being of its customers and achieving successful partnerships.
Our company 24/7 PRC (Personalized Road Care) wishing to be the most important helper in the return of its customers in time and safely on the road implements a customer-centric policy in order to ensure operational viability. In addition, if our company finds out afterwards that there are complaints and / or problems, it takes care through appropriate corrective and / or preventive actions and interventions, on the one hand to satisfy the customer, and on the other hand not to repeat the same practices.