Continuous Improvement

The human resources and external partners of 24/7 PRC (Personalized Road Care) are selected with strict criteria, in order to fully meet the high standards set by our company. At the same time, it is part of the company’s policy to invest in the ongoing education and training of its associates, regarding the modern procedures of providing roadside assistance services.

The training materials and training programs, which have been developed by the company in collaboration with internationally recognized scientists and experts, are the basis on which the training of the 24/7 PRC (Personalized Road Care) workforce is based. The training of the staff is carried out by specialized / certified trainers, graduates, with many years of professional experience in the field of roadside assistance services and is designed for the purpose of our trained staff:

To inspire confidence and be inspired by values,
To act with foresight and forethought,
To develop individual abilities and skills and
Ensure that the performance of tasks complies with the standards.

The training is divided into two phases: the first concerns the theoretical training, while the second includes practical training in the workplace, emphasizing the specific subjects, the specific tasks of each employee, the special needs of each position and the specialized needs of the client. At regular intervals, our trainers perform knowledge maintenance training and learn new methods of control and action, while they are constantly monitored and evaluated in their workplace.

Our company 24/7 PRC (Personalized Road Care) ensures that it is constantly updated technologically and makes use of new technological means in the roadside assistance services it provides. In this way, in combination with the continuous training of its workforce, the continuous improvement of its services and the satisfaction of the needs of its customers is achieved.